Business Process Reengineering in Healthcare Management: Business Process Management Journal. Cheung M, J Hidders.
This differentiation is sought with the goal of maximizing corporate profitability and, ultimately, shareholder wealth. One of the many ways organizations are approaching these goals is through the use of a concept called business process reengineering BPR.
In their book "Reengineering the Corporation," Michael Hammer and James Champy formally define BPR is as "the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed.
The two most important words with regards to the analysis of the underlying systems are fundamental and processes. First, fundamental refers to the most basic aspects of a business and it's underlying processes. When undertaking a BPR initiative, the reengineering team must understand the fundamental assumptions underlying the current business process and ensure that these critical assumptions are disregarded throughout the BPR process.
Hammer and Champy further state that BPR must begin with no assumptions. Second, process refers to the actual processes involved in the BPR initiative.
Hammer and Champy state, "most businesspeople are not process-oriented. Then, they must analyze the relationship of the process to the overall goals of the organization. Hammer and Champy suggest that a paradigm shift from task-oriented thinking to process-oriented thinking is crucial for successful BPR.
22 ERP System Implementation and Business Process Change: Case Study of a Phar maceutical Company sulting costs can be reduced if the employees themselves become consultants, as in the case. Case Study: Business Process Reengineering General Motors Corporation Essay Case study: Business Process Reengineering General Motors Corporation “General Motors is one of three leading automotive manufacturing companies in the United States. The Role of Systems Analysis In Successful Business Process Reengineering A well-documented case of various BPR initiatives is that of CIGNA insurance company. CIGNA is an international insurance provider with over D., M. Black. "Business Process Re-engineering: A Case Study of a Developmental Approach." Total Quality.
Information systems analysis is a crucial component of BPR. Systems analysis and it's relationship to the overall BPR process will be further examined.
Furthermore, to illustrate this concept, a case study will be presented. However, to fully understand the concept, we must first study the history of BPR. Those who study BPR believe an engineer by the name of Frederick Taylor is truly the father of the concept.
In the s, Taylor asserted that "managers should use process reengineering methods to discover the best process for performing work, and that processes be reengineered to optimize productivity. This apparent discovery of a new concept led another engineer to take the idea one step further.
In the early s Henri Fayol, also a French organizational theorist, believed this concept could be applied to the organization as a whole.
However, it was not until the early s that the concept received a much-needed injection of popularity. The revival of the concept was highlighted by Hammer and Champy's book.
At the time of the first edition's publicationthe American economy was stagnant. Profit margins were being squeezed and companies were searching for ways to survive. Thus, Hammer and Champy's pioneering book was well timed. However, since the lates and after some successes and many failures, the concept has lost some of its popularity.
Thus, it is very important to select the team participants wisely, as well as choosing a sound methodology.This Case Study illustrates how Gagnon Associates used process-re-engineering to help a client optimize its new-product development and sourcing functions: The Company America’s oldest direct-mail catalogue marketing company.
22 ERP System Implementation and Business Process Change: Case Study of a Phar maceutical Company sulting costs can be reduced if the employees themselves become consultants, as in the case.
To relax before you check out the next Business Process Reengineering case study, watch this fun video: Business process reengineering examples: company selling commemorative cards In a company that offers products such as Christmas, anniversary, commemorative cards, etc., renewing the stock and changing the design of the cards is constantly fundamental.
Case Study: Business Process Reengineering General Motors Corporation Essay Case study: Business Process Reengineering General Motors Corporation “General Motors is one of three leading automotive manufacturing companies in the United States.
Business Process Reengineering (BPR) advocates the fundamental examination and redesign of business processes, recognising tb-at the legacy of scientific management has been the excessive fragmentation of work practices in organisations today. THE CASE OF THE HOUSING DEVELOPMENT BOARD IN SINGAPORE Source: James Y.L.
Thong, Chee-Sing Yap, Kin-Lee Se, Business Process Reengineering Chee-Sing Yap, Kin-Lee Se, Business Process Reengineering in the Public Sector: The Case of the Housing Development Board in Singapore, in Journal of Management Information Systems / Summer